Run your business the simple way

Two platforms working today: a helpdesk that keeps customer requests in order so nothing slips, and Mashroaat, which shows you where the money goes. No complexity, no long training.

Request a workspace See Mashroaat

Helpdesk

A multi-tenant ticketing system. Each company gets a completely separate workspace with its own agents, customers and mail server — so replies leave from your domain, not ours.

What it doeslive

A customer writes to your support address, a ticket is created and the team is notified. An agent replies from the console and it arrives threaded under the original conversation.

Email becomes tickets, with replies threaded back automatically
SLAs counted in working minutes against your hours and holidays
Queues with real access control — agents see their team's tickets
Customer portal and a knowledge base in Arabic and English
Reports by agent, queue and SLA, downloadable as PDF
Isolation between workspaces enforced in the database

Every workspace request is reviewed by hand before approval. Subscriptions start at three months.

New company Request a workspace helpdesk.mashroaat.org/en/register Agents Ticket console {workspace}.helpdesk.mashroaat.org Customers Support portal {workspace}.helpdesk.mashroaat.org/portal

Mashroaat

A platform for running several ventures at once: transactions, expenses, balances and budgets. Built for people managing separate concerns who need to know where each one stands.

What it doeslive

Every project keeps its own ledger: log transactions, top up the balance, see total spend and unit cost, and compare what you've spent against what you planned.

Independent projects, each with its own ledger and balance
Planned budget against actual spend
Unit costs, forecasts and reports across the portfolio
Partner equity and per-project access control

Currently running real projects, with a move to multi-tenant self-registration and administrative approval in progress.

New account Request access mashroaat.org/register Users Sign in mashroaat.org Enquiries Ask about the platform register@mashroaat.org

Why us

Built for the context you work in

Arabic-first

The interface is right-to-left Arabic by design, not a translation layer added afterwards. Full English is one click away.

Your working calendar

SLAs count against a Sunday-to-Thursday week, your public holidays and your Ramadan hours.

Your data, your domain

Mail sent through your own servers, and isolation between customers enforced in the database rather than the interface.

Contact

Get started

Request a helpdesk workspace directly, or write to us if you'd like a demonstration or a conversation about what fits your team.

Request a workspace register@mashroaat.org